Made to Order in the USA — Current Lead Time 4 Weeks — Free Shipping Under 110 lb

Refund policy

Returns & Refunds

SmithCustomz is a job shop, not a marketplace. Every SmithCustomz original is built to order for you, so our return terms are different from a stocked retailer's. Please read them before you order — and if you are unsure about fit, text a photo of your machine's mount to 1-815-200-9363 or email zach@smithcustomz.com and we will confirm before you buy.

Where this policy applies

This policy applies to SmithCustomz originals ordered on smithcustomz.com. Partner-brand items (Skid Steer Nation, TractorPrint, Carbon Offroad USA, Ramptek) ship direct from the manufacturer and follow that manufacturer's return policy — window, condition, restocking fee and return address — which we confirm for you in writing before issuing the RMA. We never add our restocking fee on top of a manufacturer's. eBay purchases follow the return terms shown on that eBay listing (30 days, buyer pays return shipping, no restocking fee).

Return window

30 days from delivery. Email or text first; we issue a return authorization (RMA) and the ship-to address.

Condition

For a change-of-mind return the part must be unused, unwelded, unmodified, and undamaged; parts that have been welded, drilled, painted, cut, or installed cannot be returned as a change of mind. These condition requirements do not limit a claim under the Limited 6-Month Warranty or a verified transit-damage claim.

Return shipping

The buyer arranges and pays return freight, except in the two cases below. Heavy items (110 lb and up) must ship UPS Ground or freight, packed as they arrived. If a part is damaged on the way back to us, we photograph it for your carrier claim and deduct only the cost to make it right.

Restocking fee

Except in the two cases below, a restocking fee of 15% of the product price is deducted from the refund on every return of a SmithCustomz original. Original shipping charges are not refunded except in those two cases. Example: a $795 adapter returned as a change of mind is refunded $795 minus $119.25 restocking; you pay the return freight, and the original $85 Heavy Item Shipping is not refunded.

When we pay — no restocking fee, prepaid label

  • We confirmed fit from your photo, by email or text, and the part does not fit that machine.
  • The part arrived damaged, or has a defect covered by our Limited 6-Month Warranty.

In both cases we send a prepaid label or arrange freight, and refund or replace in full.

Damage in transit

Note visible damage with the driver if you can. Photograph the box and the part and contact us within 5 days of delivery for visible damage, or within 14 days for damage discovered on unpacking. We file the carrier claim and make it right.

Refunds

Issued to the original payment method within 5 business days after we receive and inspect the part.

Cancellations

Full refund if you cancel before fabrication starts — when steel is cut or the order is released to the floor, whichever comes first. After that, the order is cancelled and not shipped; SmithCustomz keeps a cancellation fee of 15% of the product price, and the remaining 85% of the product price plus any shipping you paid is refunded to the original payment method.

Unauthorized returns

Email or text first so we can issue an RMA. A package that arrives without one is refused or shipped back at your expense. We never keep a returned part without refunding under this policy.